Terms of Service

Effective from 30th June 2026

1General

  • By using our services, you agree to comply with these Terms of Service and all applicable laws and regulations.
  • We reserve the right to terminate any service at any time for violations of these Terms of Service, illegal activities, or actions that may harm our services or other users. In such cases, refunds will be provided, except where termination is due to violations of these terms or illegal activities.
  • We may update these Terms of Service from time to time. When we make material changes to these terms, we will notify you of any changes before the changes take effect. Your continued use of our services after the effective date of the changes constitutes your acceptance of the new terms. If you do not agree to the new terms, you may cancel your service.
  • You must not use our services for any illegal purposes or in ways that violate these terms.
  • You must not use our services to disrupt or interfere with any other Sylant service or any other service on the internet.
  • In order to use our service, you must be at least 13 years of age.

2Minecraft

  • By purchasing a Minecraft server from our website, you agree to the Minecraft Usage Guidelines.
  • If your server is found to be in violation of Minecraft's Usage Guidelines, your server may be suspended until you have removed the violating content from your server.

3VPS Services

  • By purchasing a VPS from our website, you agree to the following terms:
  • You are responsible for all content and activities that occur on your VPS. You must not use your VPS for any illegal activities or to host any illegal content.
  • You must not use your VPS to disrupt or interfere with any other Sylant service or any other service on the internet.
  • You are responsible for securing your VPS and keeping it up to date with security patches. We are not responsible for any security breaches or data loss that may occur on your VPS.
  • If your VPS is found to be in violation of these terms, it may be suspended until you have resolved the issue.

4Fair Use Policy

  • Services provided by us are not explicitly limited by bandwidth, or disk usage; however, we have some restrictions.
  • Disk space is 'unlimited' for the purpose of storing material related to your service. The standard storage limit is based per plan. If you need more storage, please contact our support team to discuss your requirements.
  • Storage must be used for legitimate service-related content only. Storage of copyrighted material, including but not limited to music, movies, or games, is not permitted.
  • If your server uses an excessive amount of bandwidth, CPU, or memory for prolonged periods (defined as usage exceeding 80% of allocated resources for more than 24 hours), we will send you a warning email. You will have 48 hours to address the issue before any action is taken.
  • If your server has unmetered resources, there are no fixed limits, however, we may intervene if your usage causes performance issues for others on the same node, or if you are running non-game-related or abusive workloads (e.g: cryptomining, stress tests, or unauthorized automation).
  • If your service exceeds a reasonable storage amount, we will:
  • 1. Send you an email notification
  • 2. Give you 7 days to reduce your storage usage or request more
  • 3. If storage is not reduced within 7 days, we will send a second warning
  • 4. After 14 days without resolution, we may suspend your service until the issue is resolved
  • We will never delete your files without prior notice and a reasonable opportunity to address the issue. In cases where immediate action is required to protect our infrastructure or other users, we will notify you immediately after taking action.
  • Exceeding any terms of our Fair Use Policy may result in service suspension until the issue is resolved.

5Security

  • Your account is your account. Don't share your account details.
  • If you'd like to be able to give friends access to your server, you can create a Subuser.
  • Failure to report account breaches may result in suspension or termination of services.
  • As we have rules preventing you from sharing your account, we assume that any use of your service to violate these rules was done by you, therefore it will be you and your service that will be penalised.
  • Furthermore, don't use your service to exploit flaws in our software or hardware, or the software or hardware of other internet services.

6Payment

  • Services are not activated until the first payment is received.
  • After thirty (30) days without payment, your service will be fully terminated, thus deleting your files from our servers. Your service will be suspended one (1) day without payment.
  • If you have any issues with your service or billing, please contact our support team immediately. We are committed to resolving any problems you may experience.

7Refunds & Disputes

  • All refund requests must be made via a billing ticket.
  • A payment made for the renewal of a service cannot be refunded.
  • If you believe you have been charged incorrectly, please contact our support team first. We will work with you to resolve any billing issues.
  • All refunds will be provided via the original payment method.
  • Refund eligibility is lost if the request is not made via a ticket or if confirmation is not provided within 48 hours.
  • We reserve the right to deny a refund if the refund process is not followed.
  • Opening a dispute or chargeback on any payment immediately voids refund eligibility. Refund requests will only be considered once the dispute is closed and resolved in our favour.
  • When a refund is issued, any related services will be terminated.

8Refund Policy

  • We offer a 72-hour money-back guarantee on new service orders, subject to the conditions below.
  • Each client is only eligible to claim the 72-hour refund once.
  • Refund requests must be submitted via a billing ticket within 72 hours of the order time.
  • The client may be asked why they wish to receive a refund. Failure to respond within 48 hours will void eligibility.
  • The client will be asked to confirm their refund request before a refund is issued. Failure to confirm within 48 hours will void eligibility.
  • Payments made for service renewals are not eligible for the 72-hour refund.
  • Opening a dispute or chargeback on any payment voids eligibility for the 72-hour refund.
  • The 72-hour refund guarantee covers only one transaction per client account.
  • Creating multiple accounts to claim the 72-hour refund multiple times will result in the denial of the refund.
  • If a refund request is retracted or declined, a new request will only be eligible if the original 72-hour period has not expired.

9Overpayments & Accidental Payments

  • We understand that overpayments and accidental payments sometimes occur and we are willing to work with you to resolve the issue.
  • A payment made by the user is not an 'accidental' payment, and a refund of this type is subject to the conditions under the 'Refunds & Disputes' section.
  • An 'accidental' payment is a payment that was made manually by the client that was not due. For example, if the client had completed their payment multiple times. Payments of this type will be referred to as an 'overpayment' from here on.
  • An overpayment occurs when an invoice is paid multiple times - when this occurs, we can process a refund with the value of the overpaid amount.
  • Refunds can be offered for overpayments under the following conditions:
  • The refund request is made within a reasonable timeframe of the payment being sent. Some payment processors restrict the time frame that a refund can be issued. For this reason, we ask that your request is made within 7 days to give us plenty of time to issue the refund. If the refund request is made beyond this point, we cannot guarantee we will be able to issue it.
  • If there are multiple overpayments, only payments made within the past 30 days at the time the ticket is handled can be issued. This is why we ask that you open a ticket with the request as soon as possible.

10Cancellations

  • If you do not wish to continue your service, you can cancel it either immediately or at end of billing through the billing portal.

11Privacy

  • For security purposes, our website stores access logs with details for every visitor, which includes information such as your browser details and your IP address.
  • Our website uses cookies, small pieces of information stored on your computer, for our panel. You can disable and delete these in your browser, however they are necessary for certain features to work correctly.
  • Any personal details provided through our billing system are held until the account is closed. These details are only available to administrators and support staff and are only used for the purpose of fulfilling orders. To request an account closure, contact support.
  • Contact support to close your account and request data deletion.

12Violations

  • For certain violations of these Terms of Service, we may endeavour to provide notices or warnings via email or support ticket, however this is at our discretion.
  • Generally, any violation of these terms may result in account suspension, termination or closure without refund.
  • Any attempts to exploit any part of our system in any way may result in account suspension, termination or closure without refund.

13Abuse

  • To report abuse on Sylant, please send an email to abuse@sylant.net.
  • Any abuse complaints regarding a service of yours will be forwarded to you and will require immediate attention. We may suspend your services until abuse reports have been resolved. If an abuse report is found in favor of the reporter, your services may be terminated.